NavaLogistics is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. In the following, we explain what information NavaLogistics collects when you visit our website and how this information is used.
This Privacy Notice applies to all users of our services, websites, applications, features or other services anywhere in the world, unless covered by a separate Privacy Notice. This Privacy Notice applies to the following categories of individuals:
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
Contact Data: Information to contact you e.g. when you use one of our services. Such as: your name, phone number, address, email address
Profile Data: Information on your NavaLogistics profile e.g. to set your delivery preferences.Such as: your delivery preferences, order
Shipment Data: Information enabling the pick-up and delivery of your shipment e.g. status of your shipment.Such as: your address, shipment documents, shipment no.
Information communicated by you to one of our employees or by filling in an online survey e.g. when you call our customer service. Such as: your name, email, phone number
NavaLogistics is committed to preserving the privacy of users of our websites. When you visit our web pages, The following data are collected: IP address, hostname of the accessing computer, website from which you accessed this website, a list of the sites you visited within the scope of our overall Internet presence, the date and duration of your visit, notification of whether the visit was successful, volume of data transferred, information about the identification data of the browser type and operating system used by you. Temporary storage of this data is necessary during your visit to the website in order to allow the website to be delivered to you. Further storage in log files is performed to ensure the functionality of the website and the security of our IT systems. The legal basis for the processing of the aforementioned data categories is therefore Art. 6 (1) (f) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition or an information request. The data are deleted as soon as they are no longer needed to achieve the purpose for which they were collected. For the provision of the website, this is the case when the session terminates. The log files (access logs) are kept for administrators to access directly and exclusively for a period of 24 hours. After that, they are only available indirectly through a restore from backup tapes and are permanently deleted after 30 days. As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). The legal basis for geo-localization is your consent according Art. 6 (1) (a) GDPR by enabling the respective function. We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.
For pre-contractual and contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you.
You can use the Track and Trace service to track shipments addressed to you or sent by you, and also view the expected time of delivery. To this end the tracking information is sent to the respective business unit to find the status of the shipment. You will also receive all important detailed information about your shipment from the respective business unit. In addition, the sender or recipient can also receive further information about the shipment in question by e-mail or SMS. For this purpose, the e-mail address or mobile phone number of the recipient of the notification can be stored and the notification activated. In this context, the person entering the data must ensure that the notification recipient agrees to the processing of e-mail address, mobile phone number and notification. The following data are processed as part of shipment tracking: shipment number, name and address of the sender, name and address of the recipient, e-mail address of the sender/recipient if applicable, name and address of the alternative recipient if applicable, customer data of the sender, product or service name, shipment history, signature of the recipient, confirmation that a minimum age has been checked (over 16/over 18). The data are processed for the purpose of fulfilling the contract on the basis of Art. 6(1) (b) GDPR. To enhance user convenience, when using shipment tracking NavaLogistics automatically generates a list of the last shipment number searched for via the shipment search: This function saves you having to re-enter the shipment number when checking the shipping status of your shipment. In this context, you can name individual shipments according to your preference (“Shipment title"). For this purpose, the application saves a list of the last shipment searches in a cookie.
If you would like to participate in one of our Events and/or Webinars, you will be redirected to the appropriate registration page. There we basically collect the following personal data: your name, your email address and who is your main contact at NavaLogistics. Depending on the respective sector we may also ask for your company name, your seniority and whether you have previously done business with NavaLogistics. The legal basis is Art. 6 (1) (b) GDPR, as this processing is carried out in order to fulfil the contract (attending the event).
You can obtain your information by contacting us
NavaLogistics takes the security of your data very seriously. We have implemented various strategies, controls, policies and measures to keep your data secure. We keep our security measures under close review. We use safeguards such as firewalls, network intrusion systems, and application monitoring. Where appropriate, we secure your data by using pseudonymization and encryption techniques when storing and transferring your data. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the NavaLogistics servers if your browser supports SSL. We ensure that there are strict physical access controls in our buildings and certified data centers.
As a part of our security strategy, we have set up auditing programs to make sure that our systems and services comply with the DPNavaLogistics information security policy, and by extension the ISO 27001 standard.
In addition, we are taking a number of ongoing measures to reduce risk, such as (but not limited to) training our employees regularly and organizing incident simulation exercises by our Cyber Defense Center.
Should you wish to contact NavaLogistics by e-mail or contact forms, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of (e-mail) messages can be read by third parties. We therefore recommend you send us confidential information only by post.